Refund Policy

Thank you for choosing Puzzle Fusions. We truly appreciate your support and are committed to delivering the highest-quality products along with excellent customer service.

We want you to be completely satisfied with your purchase. If for any reason you are unhappy with your product—or simply change your mind—you may return it to us within 30 days of receipt.

How to Request a Return

To begin the process, please contact us at Puzzle Fusions with your order number as proof of purchase. Once confirmed, we will provide you with the return address.

Return Conditions

• Items must be returned in their original condition.
  
  
• You are responsible for the product until it reaches our warehouse.
  
  
• Please obtain proof of shipping and, if necessary, appropriate insurance from your chosen courier.
  
  
• If your return is lost in transit, you will need to file a claim with your shipping provider, as we cannot refund items not received.
  
  

Refunds & Replacements

Once your return is received and inspected, we will notify you by email. Refunds will be applied to your original method of payment (credit/debit card or PayPal) within 5–10 business days. Alternatively, we can send you a replacement product if preferred.

Questions?

If you have any questions about refunds or need assistance with your return, please email us at puzzlefusions@gmail.com